Privacy policy

1. Information we handle

• Account and sign-in information. Your name, email address, account identifier, project and workspace memberships, and authentication/session information. Google may also provide a profile photo and other basic profile information to our authentication provider. We do not receive your Google password.
• Project information. Information supplied by you or the Known Interiors team, such as client and project contact details, property addresses, rooms, specifications, product links, images, design boards, presentations, notes, schedules, tasks, reviews, approvals, budgets, proposals, and procurement records. Team workflows may also include time entries and assignment history.
• Imported information. Project and contact information imported from uploaded files or a configured integration, such as HubSpot. Depending on the workflow, this may include project names, addresses, contact names, email addresses, phone numbers, assigned team members, and project values.
• Technical information. Our hosting, authentication, and other service providers may process IP addresses, browser and device information, request records, error diagnostics, and security logs needed to operate and protect the service.

Please do not put passwords, payment-card numbers, government identification numbers, or other information unnecessary for your project in notes, uploads, or AI prompts.

2. How we use information

We use information to authenticate users, check access permissions, deliver interior-design project services, organize and share authorized project content, manage selections and reviews, coordinate budgets and procurement, send invitations and sign-in messages, provide support, troubleshoot problems, and maintain service security and business records.

3. Google sign-in

Google sign-in is used to establish your account identity. Known Studio uses basic identity information, including your name and email address, to associate your account with the appropriate profile and access permissions. Signing in with Google alone does not grant access to a Known Interiors workspace or project.

The Google sign-in flow does not request access to your Gmail messages, Google Drive files, Calendar events, or Google Contacts. We do not use Google sign-in information for advertising or sell that information. We handle Google user data in accordance with the Google API Services User Data Policy, including applicable Limited Use requirements.

You can review or revoke the Google connection through your Google Account connections settings. Revoking that connection does not by itself delete information already held in Known Studio; contact us to request account or data deletion.

4. Who receives information

• Authorized project participants. Known Interiors team members and people given access to the relevant project may receive information appropriate to their permissions. Sharing a board, presentation, proposal, or exported document makes that content available to its intended recipients. Downloaded or independently shared copies may remain outside Known Studio.
• Core service providers. We use Supabase for authentication, database services, and file storage, and Vercel for application hosting and delivery. Google provides Google sign-in. Configured email-delivery providers process messages such as invitations and sign-in links.
• Configured integrations. HubSpot and other project tools may provide information when an authorized integration or import is used. Links to retailers and other external services are governed by those services’ own privacy practices.
• Legal and security needs. We may disclose information where required by applicable law or when reasonably necessary to investigate security incidents, prevent abuse, or protect rights and safety.

5. Optional AI and image-processing features

Some team tools use third-party processing when configured and used. This is separate from Google sign-in:

• OpenAI: product-page information submitted for specification autofill, or project/room and budget context for AI-assisted budget drafts. Budget context can include names and cost examples from other reviewed projects in the same workspace.
• Google Gemini: source images and editing instructions submitted through AI image-editing tools.
• remove.bg: source images submitted for background removal.
• Product-page retrieval providers: submitted product URLs and page content when a configured browser or scraping service is used to retrieve a retailer page.

These features require the relevant content to be processed by the provider. Avoid including personal or confidential information that is unnecessary for the task. AI output may be incomplete or incorrect and needs human review. Provider retention and processing depend on the applicable service terms and account settings; this policy does not promise that every provider has identical retention or training settings.

6. Cookies and browser storage

Known Studio uses authentication cookies to maintain sign-in sessions and browser storage for preferences such as the selected project. Blocking or clearing this storage can sign you out or reset preferences. Hosting and authentication services may also process technical information to deliver and secure requests. The public overview and privacy pages do not require sign-in.

7. Retention and security

We retain information as needed for project delivery, ongoing access, support, business records, security, and applicable legal or contractual requirements. Retention varies by record type and service-provider settings. Some records, logs, or backup copies may remain after a deletion request where needed for these purposes.

We use account permissions, project access controls, and managed hosting and storage services to help protect information. No online service can guarantee absolute security. Removing a user’s access or deleting an account does not necessarily delete project records shared with other participants or records that must be retained.

8. Your choices and requests

Contact Known Interiors to ask about information associated with your account or project, correct inaccurate information, request a copy or deletion, or ask to change access. Available rights and any exceptions depend on applicable law and the circumstances. We may need to verify your identity and authority over the requested records before responding.

Email studio@knowninteriors.com with the subject “Known Studio privacy request.” Include the email you use for Known Studio and enough information to identify the request, but do not send passwords or unnecessary sensitive documents.

9. Children and processing locations

Known Studio is intended for adult team members and project participants, not children under 13. If you believe a child has provided personal information through the service, contact us. Our service providers may process information outside your state or country, depending on their infrastructure and account configuration.

10. Changes and contact

We will update this page when our practices change and provide additional notice or request consent when required. The date at the top identifies the version. For privacy questions, contact Known Interiors at studio@knowninteriors.com.

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